PRIVACY POLICY


1. Introduction

Welcome to OlivMD. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how OlivMD collects, uses, stores, and protects information when you visit our website, complete an assessment, purchase products, or interact with our services.


By using OlivMD, you acknowledge the practices described in this Privacy Policy.


2. Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, shipping and billing information, account information, and other details you provide when placing an order or contacting us.


When you complete a skin assessment or personalization questionnaire, we may collect information about your skin concerns, preferences, routines, product preferences, and other information you choose to provide.


We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, and general website activity.


3. How We Use Your Information

We may use the information we collect to:


  • Process and fulfill orders.
  • Provide personalized skincare recommendations and services.
  • Create and manage your account.
  • Communicate with you about orders, products, services, and support requests.
  • Improve our website, products, assessments, and customer experience.
  • Understand how users interact with our website.
  • Send marketing communications when permitted by law and based on your preferences.
  • Detect, prevent, and address fraud, security issues, or misuse of our services.
  • Comply with applicable legal and regulatory requirements.


4. Skin & Preference

If you choose to complete an OlivMD skin assessment, we may collect information about your skin concerns, preferences, routines, and product needs.


We use this information to help personalize your OlivMD experience and provide recommendations that are relevant to the information you provide.


Please do not submit information that you do not want OlivMD to use for these purposes.


OlivMD provides skincare products and educational information and does not replace professional medical advice, diagnosis, or treatment.


5. Cookies & Tracking Technologies

OlivMD may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand website traffic, improve functionality, and measure marketing performance.


You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.


6. How We Share Your Information

We do not sell your personal information.


We may share information with trusted service providers that help us operate our business, including providers involved in payment processing, order fulfillment, shipping, website hosting, analytics, customer support, communications, and marketing.


These providers are authorized to use information only as necessary to provide services to OlivMD.


We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect the rights, safety, security, or property of OlivMD, our customers, or others.


7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.


However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. We encourage you to take appropriate precautions when sharing information online.


8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, provide customer support, resolve disputes, enforce agreements, and comply with applicable legal obligations.


The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.


9. Your Privacy Choices & Rights

Depending on where you live, you may have certain rights regarding your personal information.


These may include the right to request access to, correction of, deletion of, or information about the personal information we maintain about you.


You may also be able to opt out of certain marketing communications by using the unsubscribe option included in our emails.


To submit a privacy-related request, contact us using the information provided in the Contact Us section below.


10. Third-Party Services & Links

Our website may use third-party services to support functions such as payments, analytics, shipping, customer support, marketing, and website functionality.


Our website may also contain links to third-party websites or services. These third parties have their own privacy policies and practices. OlivMD is not responsible for the privacy practices of websites or services that we do not operate.


We encourage you to review the privacy policies of third-party services before providing them with personal information.


11. Children's Privacy

OlivMD is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.


If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.


If applicable law establishes a different minimum age for the collection or processing of personal information, we will follow the requirements applicable to the relevant user.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.


When we make changes, we will update the effective date or revised date of this policy and publish the updated version on this page.


We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.


13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how OlivMD handles your personal information, please contact us at:


Email: contact@olivmd.com
Phone: +1 (202) 555-0147


14. Consent

By using the OlivMD website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described above, where consent is required by applicable law.