Terms of Use

1. Introduction

Welcome to OlivMD, a skincare platform focused on providing high-quality skincare products, expert guidance, and personalized recommendations through a quiz-based experience. We’re here to help you make confident decisions about your skin, whether you have questions about products, routines, orders, or specific skin concerns. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website. By using OlivMD, you agree to this Privacy Policy.

2. Information We Collect

We may collect different types of information when you use our website. This includes personal information such as your full name, email address, phone number, shipping and billing address, and payment details (processed securely through third-party gateways). To provide personalized skincare recommendations through our quiz, you may also choose to share details like your skin type (oily, dry, combination, or sensitive), skin concerns (such as acne,hyperpigmentation, or aging), lifestyle or environmental factors, and product preferences; this information is entirely optional and used only to enhance your experience. Additionally, we may automatically collect certain data such as your IP address, browser type, device information, and how you interact with our website, including pages visited and time spent. We also use cookies and similar technologies to improve user experience, store your preferences, analyze website traffic, and enhance our quiz and recommendation system. You can disable cookies at any time through your browser settings.

3. How We Use Your Information

We use your information to process and deliver your orders, provide personalized skincare recommendations through our quiz, improve website functionality and overall user experience, communicate with you regarding updates, offers, and customer support, and detect or prevent fraud and misuse of our platform.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties such as payment processors, delivery and logistics partners, hosting providers, analytics services, and other technology partners who help us operate our website. We may also disclose information to legal authorities if required to comply with applicable laws or regulations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online platform can guarantee complete security, and we encourage users to take precautions when sharing personal information online.

6. Data Retention

We retain your information only for as long as necessary to fulfill orders, provide customer support, improve our services, and comply with legal, accounting, or regulatory requirements.

7. Your Rights

You have the right to access your personal data, request corrections or deletion of your information, opt out of marketing communications, and withdraw your consent at any time. To exercise any of these rights, you can contact us at contact@olivmd.com

8. Third-Party Services

We may use third-party services such as payment gateways, analytics tools, and marketing platforms to operate our website effectively. These third-party providers have their own privacy policies, and we recommend reviewing them to understand how your information is handled.

9. Children’s Privacy

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us via email at contact@olivmd.com

12. Consent

By using OlivMD, you consent to this Privacy Policy and agree to its terms.